At Jennings, we try to ensure that our customers get the maximum life and enjoyment out of their rugs, which is why we have selected two types of underlay.
For those homes with uneven traditional floorboards or stone floors with obvious grouting or unevenness, we can recommend a blended Felt** mix, which will save the rug from becoming prematurely worn and also has the added benefit of feeling softer and more luxurious. The weight of underlay chosen provides a good balance between performance and depth.
This is not an anti-slip product for problems with rugs slipping use:
We are pleased to recommend Foxi®*, this is excellent when used with either carpet or hard flooring. It is the leading brand anti-slip underlay, which we have been successfully supplying to our customers for almost 25 years as it is specifically for hand made rugs. In our experience, the other anti-slip products that we have tried do not offer the same performance in either anti-slip or longevity. This is not satisfactory in resolving uneven flooring issues.
* Foxi®antislip underlay is available in 3 widths, you may need to select a number of widths for your rug and then trim down to size is easy to cut and should be undersized by a couple of inches all around.
**This product is available in rolls which are just under 5ft wide 150cm so on larger carpets the felt may need to be in several pieces. It is easy to cut and should be undersized by a couple of inches all around.
Please be aware that the use of underlays will not solve problems relating to poorly fitted flooring and should only be used where owners are happy that an additional trip hazard has not been created.Colours can bleed into existing floor coverings particularly where they have come into contact with moisture. Both underlays are valuable when placing hand made vegetable dyed rugs on lightly coloured floors. They form a barrier which helps prevent dye transfer.
PLEASE NOTE 'RETURNS ON UNDERLAY'.
Felt & Foxi® underlay cannot be returned. If ordered it has to be cut specifically to the sizes ordered. Please ensure you order the correct size and be aware that you may need to trim it further to your own size.
Our policy lasts 14 calendar days from the day after you receive all goods in an order. Once you've cancelled an order you then have a further 14 days to send the goods back. Once the returned goods have been received then we will arrange a full refund. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be securely packaged in weatherproof material (i.e. strong plastic)
If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Additional non-returnable items:
* Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 10 Church Street, Tewkesbury, GLS, GL20 5PA, United Kingdom.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 10 Church Street, Tewkesbury, GLS, GL20 5PA, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.